Frequently Asked Questions

Yes. South African passport holders require either a Saudi Umrah visa or an eligible Saudi tourist visa to perform Umrah. Miller's Travel & Tours assists with the complete visa process.

An Umrah Visa is for dedicated pilgrimage travel and is usually valid for a shorter, Umrah-focused period, while a Tourist Visa is for broader travel purposes and can offer longer validity and multiple-entry flexibility. Exact validity periods and conditions can change, so we confirm the latest rules for your dates before you apply.

Travellers require a valid South African passport, approved visa documentation, confirmed flights, hotel accommodation details, and any additional requirements set by Saudi authorities at the time of travel.

Yes. We offer Umrah packages departing from Cape Town, with selected departures also available from Johannesburg and other South African cities, depending on airline schedules.

Yes. Our Umrah packages include flights, accommodation, ground transport in Saudi Arabia, and visa assistance. Travel insurance is separate personal cover arranged by each traveller and is not included in Miller's Travel & Tours packages. All inclusions and exclusions are clearly communicated upfront.

Yes. We cater for individual travellers, families, couples, senior pilgrims, and group Umrah departures, with full end-to-end support throughout the journey.

Yes. We provide guidance and coordination for elderly travellers and passengers requiring wheelchair or assisted services, subject to airline, airport, and Saudi regulations.

Yes. We offer responsive WhatsApp support before departure, during the journey, and after return, ensuring peace of mind for all travellers.

Yes. Miller's Travel & Tours is committed to transparent pricing, with clear package inclusions and no hidden costs.

Umrah costs from South Africa vary by travel dates, airline, hotel standard, stay duration, and whether you travel in a group or privately. We provide transparent quotations with clear inclusions and no hidden fees.

We recommend booking as early as possible, especially during Ramadan, school holidays, and peak travel periods, to secure preferred flights and accommodation.

Yes. Miller's Travel & Tours is one of South Africa's specialist travel agencies for Al-Aqsa (Palestine) pilgrimage travel, including guided group tours.

Yes. Many of our Al-Aqsa itineraries include travel via Amman, Jordan, with accommodation, ground transport, and guided arrangements included.

Many of our group Al-Aqsa tours include guided programmes. Details vary per package and are provided before booking.

Travel and medical insurance is strongly recommended and may be required. This cover is separate personal insurance arranged by each traveller and is not included in Miller's Travel & Tours packages. We advise clients on suitable insurance for Saudi Arabia, Palestine, and Jordan.

Usually basic Saudi medical insurance is linked to the visa, but it is not the same as full travel insurance. Visa-linked cover is typically limited to medical treatment in Saudi Arabia and may include exclusions or claim caps. Travel insurance is separate personal cover arranged by each traveller and is not included in Miller's Travel & Tours packages.

Coverage depends on your insurer and plan, but commonly includes emergency medical treatment, hospitalisation, evacuation or repatriation, and selected trip interruption benefits. We recommend checking policy terms, exclusions, and claim limits before travel. Travel insurance is separate personal cover arranged by each traveller and is not included in Miller's Travel & Tours packages.

Medical cover is not based only on where your visa is issued. The basic insurance linked to a Saudi visa usually applies in Saudi Arabia and can be limited. Transit stops and other countries are covered only if they are listed in your travel insurance policy. This policy is separate personal cover arranged by each traveller and is not included in Miller's Travel & Tours packages.

Yes. Saudi authorities require proof of a meningococcal (meningitis) vaccination for Umrah and Hajj travellers. Pilgrims should consult a healthcare professional before travel.

A yellow fever vaccination is only required if a traveller is arriving from or transiting through a yellow-fever-affected country. Most South African travellers do not require it unless they have passed through such regions.

There are no mandatory vaccinations for most travellers to Jordan and Palestine. Routine or recommended vaccinations may apply depending on individual health and travel history.

Miller's Travel & Tours offers trusted expertise, transparent pricing, responsive support, and specialised knowledge in Umrah and Al-Aqsa travel for South African pilgrims.