Frequently Asked Questions

Yes. South African passport holders require either a Saudi Umrah visa or an eligible Saudi tourist visa to perform Umrah. Visa eligibility and conditions can change based on current Saudi regulations, traveller profile, and travel dates. Miller's Travel & Tours assists with the visa process and confirms the latest rules before you apply.

An Umrah Visa is for dedicated pilgrimage travel and is usually valid for a shorter, Umrah-focused period, while a Tourist Visa is for broader travel purposes and can offer longer validity and multiple-entry flexibility. Validity periods, conditions, and eligibility can change, so we confirm the latest rules for your passport, itinerary, and dates before you apply.

Travellers require a valid South African passport, approved visa documentation, confirmed flights, hotel accommodation details, and any additional requirements set by Saudi authorities at the time of travel.

Yes. We offer Umrah packages departing from Cape Town, with selected departures also available from Johannesburg and other South African cities, depending on airline schedules.

Yes. Our Packages include flights, accommodation, ground transport in Saudi Arabia, and visa assistance. Travel insurance is separate personal cover arranged by each traveller and is not included in Miller's Travel & Tours packages. All inclusions and exclusions are clearly communicated upfront.

Yes. We cater for individual travellers, families, couples, senior pilgrims, and group Umrah departures, with full end-to-end support throughout the journey.

Yes. We provide guidance and coordination for elderly travellers and passengers requiring wheelchair or assisted services, subject to airline, airport, and Saudi regulations. Miller's Travel & Tours cannot assign a dedicated staff member to personally accompany a wheelchair-dependent traveller for the entire journey. A family member or companion is strongly recommended, and may be required by the airline. Our team remains available to assist with planning and coordination throughout.

Yes. We offer responsive WhatsApp support before departure, during the journey, and after return, ensuring peace of mind for all travellers.

Yes. Miller's Travel & Tours is committed to transparent pricing, with clear package inclusions and no hidden costs.

Umrah costs from South Africa vary by travel dates, airline, hotel standard, stay duration, and whether you travel in a group or privately. We provide transparent quotations with clear inclusions and no hidden fees; you can review latest Umrah package departures before requesting pricing.

We recommend booking as early as possible, especially during Ramadan, school holidays, and peak travel periods, to secure preferred flights and accommodation.

Yes. Miller's Travel & Tours is one of South Africa's specialist travel agencies for Al-Aqsa (Palestine) pilgrimage travel, including guided group tours.

Yes. Many of our Al-Aqsa itineraries include travel via Amman, Jordan, with accommodation, ground transport, and guided arrangements included.

Many of our group Al-Aqsa tours include guided programmes. Details vary per package and are provided before booking.

Travel and medical insurance is strongly recommended and may be required. This cover is separate personal insurance arranged by each traveller and is not included in Miller's Travel & Tours packages. We advise clients on suitable insurance for Saudi Arabia, Palestine, and Jordan.

Usually basic Saudi medical insurance is linked to the visa, but it is not the same as full travel insurance. Visa-linked cover is typically limited to medical treatment in Saudi Arabia, may include exclusions or claim caps, and may direct treatment to network providers (including public facilities) where demand can be high and waiting times may be lengthy. Travel insurance is separate personal cover arranged by each traveller and is not included in Miller's Travel & Tours packages.

Coverage depends on your insurer and plan, but commonly includes emergency medical treatment, hospitalisation, evacuation or repatriation, and selected trip interruption benefits. We recommend checking policy terms, exclusions, and claim limits before travel. Travel insurance is separate personal cover arranged by each traveller and is not included in Miller's Travel & Tours packages.

Medical cover is not based only on where your visa is issued. The basic insurance linked to a Saudi visa usually applies in Saudi Arabia and can be limited. Transit stops and other countries are covered only if they are listed in your travel insurance policy. This policy is separate personal cover arranged by each traveller and is not included in Miller's Travel & Tours packages.

Saudi authorities currently require proof of meningococcal (meningitis) vaccination for Umrah and Hajj travellers. Health entry rules can change, so we verify the latest requirements for your route and travel dates before departure. Pilgrims should also consult a healthcare professional for personal medical suitability.

Yellow fever requirements depend on your departure and transit history, and current Saudi health regulations. Travellers arriving from or transiting through countries with yellow fever risk may need proof of vaccination. We confirm the latest route-specific rules before travel, and pilgrims should consult a healthcare professional.

There are no mandatory vaccinations for most travellers to Jordan and Palestine. Routine or recommended vaccinations may apply depending on individual health and travel history.

Miller's Travel & Tours offers trusted expertise, transparent pricing, responsive support, and specialised knowledge in Umrah and Al-Aqsa travel for South African pilgrims.