Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of Miller's Travel and Tours (“we”, “us”, “our”) services and website. By making a booking or using our services, you agree to these terms.

2. Bookings and packages

Package prices, dates and inclusions are subject to availability and may change. A booking is confirmed only when we have received the required deposit or payment and issued a confirmation. You are responsible for providing accurate passenger details and travel documents.

3. Pricing

Prices are quoted in ZAR unless otherwise stated. We aim to display transparent pricing; any taxes, fees or surcharges that apply will be communicated before payment. Prices may change due to exchange rates, airline or supplier changes before confirmation.

4. Cancellations and refunds

Cancellation terms depend on the package and supplier. Please refer to our Payment & Refund Policy for details. Cancellation by you may incur fees; we will advise at time of booking.

5. Visa and travel documents

Visa approval is at the discretion of the relevant authorities. We assist with applications but are not responsible for refusals or delays. You must ensure passports and other documents meet requirements (e.g. minimum validity).

6. Third-party suppliers

Travel is provided by third-party suppliers (airlines, hotels, etc.). Our obligations are as set out in our booking terms; we are not liable for acts or omissions of suppliers. See our Disclaimer.

7. Complaints

Any complaint should be raised with us as soon as possible. We will endeavour to resolve issues in line with our policies and supplier terms.

8. Governing law

These terms are governed by the laws of the Republic of South Africa.

Contact: Miller's Travel and Tours, . Phone/WhatsApp: . Email: .