Payment & Refund Policy

Payment

We accept payment by bank transfer (EFT), and may offer other methods (e.g. card, payment link) as indicated at time of booking. A deposit is typically required to confirm a booking; balance due dates will be stated on your confirmation. All amounts are in ZAR unless otherwise agreed.

Pricing

Quoted prices are subject to availability and may change until a booking is confirmed and deposit received. We will communicate any applicable taxes, fees or surcharges before you pay.

Cancellations by you

Cancellation terms depend on the package and our suppliers (airlines, hotels, etc.). Generally:

• Cancellation may incur fees; the closer to departure, the higher the fee.
• Some components (e.g. visa fees, non-refundable tickets) may not be refundable.
• We will confirm the cancellation fee and any refund amount when you request to cancel.

Refunds

Where a refund is due, we will process it within a reasonable period after we have received any recoverable amounts from suppliers. Refunds will be made to the same method used for payment where possible. Refund timing may vary with banking and supplier processing.

Cancellations or changes by us / suppliers

If a supplier cancels or significantly changes your travel (e.g. flight cancellation), we will assist you with rebooking or refund in line with the supplier’s terms. We are not responsible for supplier actions; see our Disclaimer.

Disputes

Any dispute about payment or refund should be raised with us in writing. We will respond in line with our Terms & Conditions.

Contact: Miller's Travel and Tours, . Phone/WhatsApp: . Email: .